Credit Pack Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") apply to the purchase and use of class credit packs ("Credits") for fitness classes offered by Uncover You ("we", "us", "our"). By purchasing and using Credits via our website, you agree to these Terms.

2. Credit Types & Usage

  • We offer two types of credit packs:

    • Peak Credits – Valid for classes held during peak hours.

    • Off-Peak Credits – Valid for classes held during off-peak hours.

  • Class schedules and the designation of peak and off-peak times will be made clear on our website and booking system.

  • Credits are non-transferable between peak and off-peak times. For example, off-peak credits cannot be used to book peak classes.

3. Validity Period

  • All credit packs have a validity period from the date of purchase, clearly stated at the time of purchase (e.g. 8 weeks, 15 weeks)

  • It is your responsibility to use your Credits within the validity period. Expired Credits will not be extended, reissued, or refunded.

4. Booking & Cancellations

  • Classes must be booked in advance through our official booking system using your available Credits.

  • We operate a cancellation policy:

    • Cancellations made at least 48 hours before the class start time will result in the Credit being returned to your account.

    • Late cancellations or no-shows will result in the Credit being forfeited.

  • We reserve the right to cancel or reschedule classes. If a class is cancelled by us, your Credit will be returned.

5. Refunds & Transfers

  • Credit packs are non-refundable and non-transferable.

  • Unused Credits will not be refunded or exchanged for cash or any other form of compensation.

  • You may not sell, transfer, or share your Credits with another individual.

6. Changes to Terms & Prices

  • We reserve the right to modify these Terms or the pricing and structure of Credit packs at any time. Any changes will be communicated via our website and/or email, and will not affect Credit packs already purchased.

7. Conduct & Health Disclaimer

  • You are responsible for ensuring you are medically fit to participate in our classes.

  • By attending, you acknowledge and accept all risks associated with physical exercise and agree to release Uncover You from any liability.

  • We reserve the right to refuse access to classes to any participant behaving inappropriately or posing a risk to themselves or others.

8. Contact

If you have any questions about your Credits or our Terms, please contact us at: uncoveryouinfo@gmail.com